Shipping & Returns

We ship from Orangeville, Ontario. Here's what to expect.

Shipping

Each board is handmade in Canada. Production takes 3–5 business days. For uploaded artwork, production begins after you approve your proof; proof turnaround is 1–2 business days after payment. Shipping is CAD $15 per order across Canada, including the territories. Transit time depends on your destination and courier and is additional to production time.

You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Transit times are estimates. Your CAD $15 shipping charge is shown at checkout.

Custom Engraved Orders

Pay at checkout. Designs containing uploaded artwork receive a proof for approval within 1–2 business days. Text and gallery-only designs use the final preview you approve in the editor. Check spelling and placement carefully.

Timeline for orders with uploaded artwork:

1 Order placed — proof created within 1–2 business days
2 You approve the proof via email
3 Each board is handmade in Canada. Production takes 3–5 business days. For uploaded artwork, production begins after you approve your proof; proof turnaround is 1–2 business days after payment.
4 Shipped with tracking — standard delivery times apply

Returns & Exchanges

You can cancel for a full refund before any work begins and before your order ships.

Boards without engraving: You can return a board without engraving for a refund if it is in its original condition. You pay the return shipping cost.

Custom engraved boards: Cancellations are fully refundable before work begins and before shipment. Once work begins, custom engraved boards are not eligible for a change-of-mind refund.

Problems with your order: If your board arrives damaged or there is an error with your order, contact us with your order number and photos so we can help. This policy does not limit your statutory rights.

To start a return or report a damaged item, email us at brett@barrelbuddy.ca with your order number and a description of the issue.

Have a question about your order?

We're here to help.